Tenant FAQ & Useful Links

Hassle-Free Renting Made Simple

We’re here to make your rental experience smooth and stress-free. From reporting maintenance issues to understanding your rights, our team ensures clear communication, timely assistance, and compliance with tenancy laws. Get the support you need when you need it.

How do I report maintenance issues or request repairs?

If you need to report a maintenance issue, please contact your property manager via phone or email using the provided contact details. We are committed to resolving all issues promptly and efficiently.

How often can rent be increased, and how will I be notified?

Rent adjustments follow the guidelines set by the Residential Tenancies Act (RTA). Any rent increase will only occur after 12 months from the tenancy start date or the last increase. We will provide at least 60 days’ written notice, typically sent via email or your registered contact address.

What are my rights when it comes to ending a tenancy?

Your tenancy rights are protected under the RTA. If the tenancy needs to be ended, we will issue a written notice as per legal requirements, required notice period. You can find more details on notice periods through the Tenancy Services link below.

https://www.tenancy.govt.nz/ending-a-tenancy/

When can the landlord or property manager enter the property without my consent?

In accordance with the RTA, entry is only permitted under specific conditions, such as emergencies, scheduled inspections, or necessary repairs. Except for emergencies, we will always provide proper notice before entering the property.

What happens if a tenant breaches the tenancy agreement?

If a breach occurs, we will notify the tenant and work towards a resolution. If the issue is not resolved, legal procedures outlined by the RTA will be followed.

How frequently are property inspections conducted, and will I be informed in advance?

Routine property inspections are typically conducted every three months. You will receive prior written notice to ensure you are aware of the scheduled inspection.

How does the bond refund process work at the end of a tenancy?

When the tenancy ends, we follow the bond refund process as outlined by Tenancy Services. If deductions are required, they must be agreed upon by both parties. The remaining bond amount will then be refunded accordingly.

Where can I get more information or assistance regarding my tenancy?

For any tenancy-related concerns, please contact our management team during business hours. For independent advice, you can reach Tenancy Services at 0800 TENANCY or visit the link below.

https://www.tenancy.govt.nz/

How are disputes between tenants and management handled?

We strive to resolve any disputes through open communication and in line with the RTA guidelines. If necessary, mediation services or legal proceedings can be used to reach a fair resolution.